Cancellation Policy
Office: Luein Hire a product of LUEIN ANALYTICS RESEARCH AND CONSULTING (OPC) PRIVATE LIMITED, having its registered office and principal place of business LUEIN ANALYTICS RESEARCH AND CONSULTING (OPC) PRIVATE LIMITED #677, 1st Floor, 27th Main, 13th Cross, HSR Layout, Sector-1, Bangalore, Karnataka, 560102 to be referred to hereinafter as: "LueinHire".
1. Scope
This Cancellation Policy applies to every LueinHire account type: Employers, Institutes/TPOs (including Coaching Centres), and Candidates (students and working professionals). It governs what happens when you cancel or stop using the Services, and works alongside the Refund Policy, which governs specific refund-eligible situations.
2. How to Cancel
2.1. Employers
If you wish to cancel or terminate your company's subscription to LueinHire's services permanently, please send an email to support@lueinhire.com specifying the future cancellation date, which must be at least 15 days from the date of the email. This request must be sent through your authorized technical contact (company employer admin) and must be unconditional.
Upon receiving your permanent subscription cancellation request, our team will verify the details and send a confirmation email from support@lueinhire.com within 10 days if all submitted details are valid. All services will be canceled on the requested date. Upon cancellation, your company's account, along with all its user accounts, will be deactivated, and you will no longer have access to any of LueinHire's services.
2.2. Institutes and TPOs
An Institute may cancel a specific batch/cycle, or its account permanently, by sending an email to support@lueinhire.com through its authorized administrator, specifying the batch or account to be cancelled. Cancelling a specific batch before any student in it has started an assessment does not deactivate the Institute's account or its other batches. Permanent account cancellation follows the same 15-day advance notice and confirmation process described for Employers in clause 2.1.
2.3. Candidates
A Candidate may close their account at any time by writing to support@lueinhire.com. Closing your account ends your access to the Services and does not, by itself, entitle you to a refund of any amount already paid — see Section 4 below.
3. Effect of Cancellation
On the effective cancellation date, the relevant account (or, for an Institute batch, that specific batch) is deactivated, and access to the Services ends. Data associated with a cancelled account is handled in accordance with the Privacy Policy and Data Privacy Policy, including applicable retention and deletion timelines.
4. No Refunds on Cancellation
4.1. We do not provide refunds for cancellations.
If you cancel your subscription, a batch, or your account for any reason other than a billing discrepancy, no amount already paid to LueinHire is refunded, whether in cash, to your original payment method, or otherwise.
4.2. Relationship to the Refund Policy
This general rule does not override the specific refund entitlements set out in the Refund Policy — namely, an Institute's refund of an unused cycle fee where it cancels a batch before any student has started an assessment, and a Candidate's or Institute's refund where a technical failure attributable to LueinHire prevents access to a paid service. Those situations are treated as LueinHire not having delivered the service you paid for, which is different from a decision to stop using a service that was delivered as intended — the Refund Policy continues to govern those specific cases, and this Policy governs everything else.
5. Billing Discrepancies — 15-Day Window
5.1. If you believe you have been charged in error, or identify any other billing discrepancy, you must notify us at support@lueinhire.com within 15 days of the date of the relevant invoice, charge, or cancellation, whichever is later. Include your account details, the amount in question, and a description of the discrepancy.
5.2. We will investigate any discrepancy reported within this window. Where we determine that a discrepancy is valid, we will, at our discretion, issue a credit to your LueinHire Wallet (see Section 6) for the disputed amount, for use against future Services. We do not commit to issuing a cash refund to your original payment method for a billing discrepancy, though we may do so at our discretion in an appropriate case.
5.3. A discrepancy not reported within the 15-day window will not be investigated or credited, except where a longer period is separately required under Applicable Law.
6. LueinHire Wallet
6.1. A credit issued under Section 5.2 is added to your LueinHire Wallet, and may be used against future Services on your account. Wallet credit has no cash value, is not refundable to a bank account or original payment method, cannot be transferred to another account, and does not expire except as described in clause 6.2.
6.2. Wallet credit associated with an account that becomes Inactive/dormant (has not consumed any Services for 90 days) may be invalidated after notice, consistent with clause 15.3 of the Terms of Service.
How to contact LueinHire
Email: support@lueinhire.com
Last modified: 15th Aug 2026.