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Refund Policy

Office: Luein Hire a product of LUEIN ANALYTICS RESEARCH AND CONSULTING (OPC) PRIVATE LIMITED, having its registered office and principal place of business LUEIN ANALYTICS RESEARCH AND CONSULTING (OPC) PRIVATE LIMITED #677, 1st Floor, 27th Main, 13th Cross, HSR Layout, Sector-1, Bangalore, Karnataka, 560102 to be referred to hereinafter as: "LueinHire".


This Refund Policy applies platform-wide. Sections 1–4 govern Employer/Customer subscription and credit refunds. Sections 2.6 and 2.7 add refund terms for Institute per-cycle payments and Candidate direct payments.


1. Refund eligibility

LueinHire ("we," "us," or "our'') offers video hiring and recruitment services through its platform, including but not limited to live interview hosting, on-demand online interviews, and recruitment-related features (collectively, "Services"). Your use of our platform is governed by the terms of service available at https://lueinhire.com/policies/terms-of-service and any additional agreements entered into with LueinHire — including the Institute & TPO Terms of Service and the Candidate Terms of Use, where applicable. This refund policy ("Policy") outlines the scenarios in which a refund may be applicable.

Your use of LueinHire.com constitutes your acceptance of this Policy. LueinHire reserves the right to modify this Policy at any time, with updates posted on our website.

2. Refund cases

2.1. Invoice Discrepancies:

If you find any discrepancies in our invoices regarding usage metrics, subscribed services, or other details, you are required to email us at within 7 (Seven) days of the first receipt of the invoice on the registered email address(es).

We will internally verify the alleged discrepancies and may, at our discretion, offer you paid-credits and/or refund the proportionate amount (as per Refund Request Procedure), wherever required.

If you do not inform us of any discrepancy within 7 (Seven) days of the Invoice email date, we will not entertain requests to modify bills/offer credit notes or offer refunds in any other form.

2.2. Deprovisioning of Services:

For termination of services, the Customer can follow:

  • You shall explicitly file a de-provisioning request by sending an email to , specifying the de-provisioning date. Such a request is valid only if sent through your authorized technical contact (company employer admin) and must be unconditional.
  • On receiving your de-provisioning request, our provisioning team will de-provision the service(s) and send you and the LueinHire finance team a de-provisioning mail. Billing for that/those service(s) will cease from the effective de-provisioning date mentioned in the De-Provisioning email, copied to our finance team.
  • If our finance team inadvertently misses accounting for a De-provisioning email and bills you for de-provisioned services, we shall rectify the error by issuing paid-credits, upon receiving an email from you. To enable us to do the same, please email us at , notifying us of the error along with details from the appropriate De-provisioning email.

2.3. Software Licenses

Software licenses are billed monthly, they are not eligible for a refund.

2.4. Prepaid Paid-Credits

If you have any unused prepaid paid-credits in your LueinHire account and don't intend to use further services, you can request a refund by sending an email to , provided your company's LueinHire account is not in an "Inactive/dormant" state.

For this clause, 'Inactive/dormant state' means a Customer account that has not consumed any services in the preceding 90 (Ninety) days. No refund shall be due after the expiry of 90 days, and we reserve the right to invalidate such credits after following the process mentioned in our TOS.

All your LueinHire services will be marked inactive once the unused prepaid paid-credits in your LueinHire account are refunded (as per Refund Request Procedure).

2.5. TDS Refund

Currently, we don't have any provision to refund TDS, but in the near future, we might bring the same. Please stay updated.

2.6. Institute & TPO Cycle Payments

Applies to Institutes, colleges, universities, and coaching centres on a per-cycle billing plan

  • Cycle fees (e.g., the per-assessment-cycle fee referenced in the Institute & TPO Terms of Service) are billed per batch/cycle and are non-refundable once the cycle has commenced — that is, once the first student in the batch has started an assessment.
  • If LueinHire cancels a paid cycle due to a technical failure attributable to LueinHire, or is otherwise unable to deliver a paid cycle for such a reason, and such failure is not remedied within 7 business days of LueinHire becoming aware of it, the Institute is entitled to a full refund of that cycle's fee, or, at the Institute's option, a credited replacement cycle of equivalent value. This provision does not apply where the failure to deliver arises from causes outside LueinHire's reasonable control, including third-party service outages, force majeure events, or the Institute's own delay in providing access, data, or approvals required for delivery.
  • If the Institute itself cancels a batch before any student in that batch has started an assessment, the Institute is entitled to a refund of the unused cycle fee, less any payment-gateway transaction charges already incurred.
  • Partial refunds are not available for a batch that is partially completed — refund eligibility under this clause is assessed at the batch/cycle level, not per individual student within it.

2.7. Candidate Payments (Students & Working Professionals)

Applies to individual Candidates paying LueinHire directly — batch activation fees, credit top-ups, and paid certificates

  • Batch activation fee (currently ₹100): refundable in full if the Institute cancels the batch before the Candidate has started an assessment, or if a technical failure attributable to LueinHire prevents the Candidate from accessing the assessment within the batch's validity window. Once a Candidate has started an assessment, the activation fee for that batch is non-refundable.
  • Credit top-ups: unused credits may be refunded on request to , provided the Candidate's account is not inactive under the 90-day standard described in clause 2.4, applied to Candidate accounts on the same basis as Customer accounts.
  • Paid certificates: non-refundable once issued. A certificate is a digital good delivered immediately on issuance, and issuance is treated as completed performance of that specific paid service, consistent with the Certificate Policy referenced in the Candidate Terms of Use.
  • Third-party certification fees (where a Candidate pays for a certificate administered by a third party through the Services) are governed by that third party's own refund terms, not this Policy.

3. Non-refundable cases

You are not entitled to a refund in the following cases:

  • Published Jobs: Jobs that are published for more than 2 days (including weekends), then you are not eligible for a refund.
  • Promotional Benefits: Promotional code benefits and free coupons are non-refundable.
  • Transaction Fees: Transaction fees charged by payment gateways are non-refundable.
  • Outstanding Balances: No refund will be provided if you have an outstanding balance in linked accounts or if a suspected violation of terms of service is identified.
  • Violations: Refund is not applicable in cases of suspected violations of terms of service or company policies.
  • Started Assessments: For Institute cycles and Candidate batch activations, no refund is available once an assessment has been started, as set out in clauses 2.6 and 2.7.
  • Issued Certificates: Paid certificates are non-refundable once issued, as set out in clause 2.7.

4. Refund request procedure

All refund requests must be sent to within the specified timeline. Claims not made within this timeframe will not be entertained.

To the fullest extent permitted by applicable law, you waive all claims relating to fees/charges payable to LueinHire unless claimed within the timeline prescribed in this refund policy. All refunds will be made to the customer's source bank account (within 15 working days). For Candidate payments made through a payment aggregator (e.g: Razorpay), refunds are issued to the original payment method used, subject to that aggregator's processing timelines.


How to contact LueinHire

Email:


Last modified: 15th Aug 2026.